PanaceaCare Medical Refund and Auto-Billing Policy
Last updated: January 20, 2026
This Medical Refund and Auto-Billing Policy (“Policy”) applies to all purchases, subscriptions, and services offered through the PanaceaCare™ platform, which is owned and operated by Panacea Care LLC (“PanaceaCare,” “we,” “us,” or “our”). By completing a purchase or enrolling in a subscription, you acknowledge that you have read, understood, and agreed to this Policy.
1. Refund Policy
All Sales Are Final
All purchases of medical services, prescription medications, treatment programs, and related products through PanaceaCare are final and non-refundable.
Due to federal and state pharmacy regulations governing prescription medications, once a medication has been prescribed, dispensed, or packaged for a specific patient, it cannot be returned, reused, or refunded, regardless of whether the medication is unused or unopened.
Accordingly, no refunds will be issued for any reason, including but not limited to:
- Change of mind
- Failure to use the product or service
- Dissatisfaction with treatment
- Ineligibility discovered after purchase
- Delays caused by incomplete intake information
Defective or Damaged Products
PanaceaCare is committed to ensuring that products arrive in acceptable condition.
If you receive a product that is damaged or defective upon delivery, you may be eligible for a replacement only, not a refund, provided that all of the following conditions are met:
- You notify PanaceaCare within twenty-four (24) hours of confirmed carrier delivery
- You provide clear photographic evidence of the damage or defect
- You provide proof of purchase
- The damage occurred prior to or during shipment
Replacement requests must be submitted by email to:
Requests submitted after the 24-hour window will not be honored.
Exchanges
Exchanges are permitted only for products that are confirmed to be defective or damaged as described above.
No exchanges will be provided for any other reason.
2. Auto-Billing and Subscription Policy
Automatic Renewal Authorization
Certain PanaceaCare products and services are offered on a subscription or recurring basis. By enrolling in an auto-renewing product or service, you authorize PanaceaCare to automatically charge your designated payment method at the recurring interval disclosed at checkout.
Automatic billing will continue until properly canceled in accordance with this Policy.
Some programs may require a minimum commitment period, including but not limited to six (6) month program terms, which will be clearly disclosed prior to purchase.
Cancellation Policy
You may request cancellation of an auto-renewing subscription at any time; however:
- Cancellation requests must be submitted at least forty-eight (48) hours prior to the next scheduled billing date
- Requests submitted less than 48 hours before the billing date will apply after the upcoming charge
To request cancellation, you must submit an email from the account holder to:
Cancellations are not accepted by phone, chat, or through third-party payment platforms.
No Prorated Refunds
Once a subscription billing cycle has begun, no prorated refunds or credits will be issued for unused time, services, or medications, regardless of cancellation timing.
3. Acknowledgment and Acceptance
By completing a purchase or enrolling in a subscription with PanaceaCare, you expressly acknowledge and agree that:
- All sales are final
- Refunds are not available except as explicitly stated for defective or damaged products
- Replacement is the sole remedy for qualifying damaged or defective items
- Auto-billing will continue until properly canceled
- Failure to cancel within the stated timeframe will result in additional charges
This Policy forms part of your agreement with PanaceaCare and is incorporated by reference into our Terms and Conditions. Once a prescription is approved and transmitted for fulfillment, it is deemed dispensed for purposes of this Policy, even if shipment has not yet occurred.
4. Enforcement and Chargeback Disputes
PanaceaCare strictly enforces this Policy.
In the event of a payment dispute or chargeback, this Policy may be provided to payment processors, banks, and merchant service providers as evidence that:
- The customer was clearly informed of the no-refund policy
- The customer affirmatively agreed to auto-billing terms prior to purchase
- Refunds are prohibited due to pharmacy and regulatory constraints
This Policy may be made available to you via email, the Website, and/or your patient portal.
5. Contact Information
For questions regarding this Policy or billing inquiries, contact:
Panacea Care LLC
Operator of the PanaceaCare™ platform
1 E Broad Street Ste 130
Bethlehem, PA 18018
United States
Email:
care@panaceacare.health
Phone: +1-484-524-2636